Moldovan rural citizens benefit from easier access to public services, thanks to the creation of 100 Unified Centers for the Provision of Public Services (CUPS) across the country, which in two and a half years of activity have facilitated 60 748 requests for public services.

Among the most requested public services provided through the CUPSs are:

• Payment of taxes and fees
• Applications for meter help
• Applications for single and monthly allowance
• Applications for pension review
• Public Service Agency appointment services
• Obtaining certificates on the value of real estate

CUPS have thus achieved their objective of bringing essential public services closer to rural communities and helping to simplify and streamline access to public administration.

Thanks to CUPS, citizens can access quality public services directly from their locality, without having to travel to large cities or remote administrative centers. By opening these centers, citizens in Moldovan villages have benefited from a significant improvement in access to public services, reducing the time, financial resources and effort required to obtain the documents or assistance they need. In 2024 alone, beneficiaries' savings on transportation totaled 350 thousand lei.

At the National Conference “Local Digitalization: innovation and easy access to e-services”, the e- Governance Agency awarded the most deserving 18 CUPS specialists from 16 Unified Centers with mention diplomas in high appreciation for their outstanding merits, prodigious work and outstanding results in promoting digital transformation in rural communities. These include:

1. Viorica Botnaru and Elena Grosu, specialists of CUPS,Lozova commune, Straseni district,

2. Ecaterina Ciobanu and Natasa Bezerau, CUPS from Bilicenii Vechi commune, Singerei district,

3. Natalia Stinca, CUPS specialist, Corjeuti village, Briceni district,

4. Natalia Pripa, CUPS specialist,Pelinia commune, Drochia district,

5. Claudia Veverita, CUPS specialist,Chiperceni commune, Orhei district,

6. Cristina Pinzari, CUPS specialist, Rădoaia village, Sîngerei district,

7. Natalia Trancalan, CUPS specialist,Mihăileni village, Riscani district,

8. Ecaterina Boișteanu, CUPS specialist,Cociulia village, Cantemir district,

9. Galina Birnaz, CUPS specialist, Corlateni village, Riscani district,

10. Natalia Cojocari, CUPS specialist, village Cioburciu, Stefan Voda district,

11. Veronica Șargu, CUPS specialist, Opaci village, Causeni district,

12. Elena Grinberg, CUPS specialist, Ustia village, Dubasari district,

13. Galina Taranu, CUPS specialist, Sîngereii Noi commune, Singerei district,

14. Angela Buza, CUPS specialist, Carahasani village, Stefan Voda district,

15. Maria Gaju, CUPS specialist, Cainari town, Causeni district,

16. Natalia Bilba, specialist CUPS Parcova, Edinet district.

The activity of CUPSs ensures a more pleasant and efficient experience of citizens in their interaction with public administration, strengthening the collaborative relations between public service providers and facilitating better communication with public service users. Further expansion and development of this network is essential to ensure equitable and efficient access to quality public services.