The e-Governance Agency (EGA) and a delegation of the World Bank Group (WBG) undertook monitoring visits to the Unified Public Service Centers (CUPS) in Mereni and Boscana. The purpose of the visits was to talk to the CUPS specialists and representatives of the local governments about CUPS operation in order to assess the efficiency, impact and performance of the two CUPS in their first year of operation and to identify opportunities for improving the public services delivered to the rural communities.

During the visit, the representatives of EGA and WBG got a detailed picture of CUPS operation, while the WBG experts assessed the accessibility, quality, efficiency and statistics of the services delivered by CUPS Mereni in its first year of operation, as well as the first feelings, challenges and services delivered in CUPS Boscana launched this autumn.

 “This monitoring visit was an excellent opportunity to assess the progress in the development and modernization of public services in rural areas. CUPS play an important role in bringing electronic public services closer to communities and improving digital literacy among rural people. We work together with the World Bank experts to identify best practices and ways to further support CUPS in delivery of high quality public services", said EGA Director Olga Tumuruc. 

CUPS offers a wide range of key services based on digital and technological solutions to improve access to public services, such as identity documents, cadastral and civil status documents, services related to social payments (benefits, allowances, including for unemployment) and others. The full list of services delivered through CUPS to the rural population can be viewed here https://servicii.gov.md/ro/cups.

Based on the findings of the visit, EGA and WBG will work together on recommendations and action plans to improve the performance of CUPS and to support further development of public services in the 100 CUPS opened in the rural communities across the country.

The monitoring visit was part of the World Bank's Monitoring Mission to the Modernization of Government Services Project (MGSP), which took place between 9 and 13 October and was hosted by the project implementer, the e-Governance Agency.

The WBG mission had meetings with the State Chancellery, which is the project’s main beneficiary, with MGSP’s key partners and service providers, such as the Public Services Agency and National Company for Social Insurances, the services of which are currently being digitized.