Co-creation in service redesign: from an experiment to a “must”. Study Case on piloting Design Thinking in modernization of a public service in Moldova

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The Course “Fundamentals of business process’ analysis, formalisation and optimisation within public institutions” delivered to 25 focal points responsible for public services’ modernization under Batch 2 of the MGSP Project
The Methodology for development, implementation and evaluation of the framework for institutional performance of service providers and CUPS presented at a workshop