Today, the National Council for Public Administration Reform (NCPAR) held a meeting chaired by the Prime Minister of the Republic of Moldova, Mr. Ion Chicu. During the meeting, the Project "Modernization of Government Services in the Republic of Moldova" (MGSP), implemented with the support of the World Bank Group, was discussed as a priority.

In the context of the MGSP Project, key decisions were taken for the development of the Project and the reform for the modernization of administrative public services, while discussing the current status of the Project and its next steps:

·       A report was on the current status of preparation for the piloting of Universal Service Delivery Centres (CUPS).

·       The commencement of CUPS piloting at 17 LPA authorities in the country and 5 consular offices was approved. The estimated cost of CUPS piloting on the 22 institutional platforms is about 7.5 million lei. The project provides for the piloting and subsequent replication of the Centres (CUPS) with at least 63 other centres, estimating a total number of 80 CUPS to be implemented in the country and abroad (consular offices) over the next 3 years.

·       The proposal of the e-Governance Agency to include other 48 public services provided by CNAS in the Batch/Round 2 of modernization of services under the MGSP Project was approved. Thus, at present, the Batch 2 of Re-engineering of Public Services under the Project will include 85 services selected for modernization.

·      Discussions were held about the provision - through data exchange based on the Government Interoperability Platform MConnect and other digital tools (e.g. Citizen's Portal, Entrepreneur's Portal, etc. currently under development) - of supporting information for services proposed by the Environmental Agency, National Bureau of Statistics, National Health Insurance Company, General Inspectorate of the Border Police and the Ministry of Defence.

Universal Public Service Delivery Centres (CUPS) are an alternative service delivery channel through which the front-office component of the service is taken over by a third-party institution, which will take over the requests for service provision and, where appropriate, will deliver the service output, while the service provider will provide the back-office component (reviewing requests and preparing the outputs).

The MGSP Project was launched on 25 June 2018 with a 5-year implementation period (25/06/2018 – 30/06/2023), aiming at improving the accessibility, efficiency and quality of the provision of public administrative services, through a customer/citizen-centred modernization.

The project has three key components:

I. Modernization of services

II. Digital platforms and services

III. Implementation of the new (customer/citizen-centred) service delivery model at the level of creating, strengthening and adjusting the institutional capacity.